FAQ
All Penguin products consist of different materials. We put the relevant WASHING INSTRUCTIONS at the bottom of each product.
To help you select the correct size of garment,we've put together our recommendation below
Size Guide Women
Size Guide Men
How to Measure
Chest contour. Measure around the widest point of the chest,keeping the tape horizontal.
Waist contour. Measure around the narrowest point of the waist, keeping the tape horizontal.
Hip contour. Keeping the feet together, measure around the widest point of the hip, keeping the tape horizontal.
How to choose the Right Size
Measures are expressed in centimetres. If the taken measures are between two sizes, choose the smallest if you prefer a tighter fitting or the largest if you prefer a baggier fitting.
Size Guide Women
| Size | Chest in cm | Waist in cm | Hip in cm | Inseam leg in cm | Height in cm |
|---|---|---|---|---|---|
| XS | 78-82 | 61-65 | 86-90 | 75-76 | 160-163 |
| S | 83-87 | 66-70 | 91-95 | 76-77 | 163-166 |
| M | 88-92 | 71-75 | 96-100 | 77-79 | 166-170 |
| L | 93-98 | 76-81 | 101-106 | 79-81 | 170-174 |
| XL | 99-104 | 82-87 | 107-112 | 81-83 | 174-178 |
| Size | Chest in cm | Waist in cm | Hip in cm | Inseam leg in cm | Height in cm |
|---|---|---|---|---|---|
| S | 91-95 | 78-82 | 95-99 | 82-84 | 170-174 |
| M | 96-100 | 83-87 | 100-104 | 84-86 | 174-178 |
| L | 101-106 | 88-93 | 105-110 | 86-88 | 178-182 |
| XL | 107-112 | 94-99 | 111-116 | 88-90 | 182-186 |
| XXL | 113-118 | 100-105 | 117-122 | 90-92 | 186-190 |
Chest contour. Measure around the widest point of the chest,keeping the tape horizontal.
Waist contour. Measure around the narrowest point of the waist, keeping the tape horizontal.
Hip contour. Keeping the feet together, measure around the widest point of the hip, keeping the tape horizontal.
How to choose the Right Size
Measures are expressed in centimetres. If the taken measures are between two sizes, choose the smallest if you prefer a tighter fitting or the largest if you prefer a baggier fitting.
Switzerland: 2-3 days
Europe: 2-6 days
Rest of World: 5-9 days
The above delivery dates are for guidance only.
If you need your garment urgently please email us prior to ordering online.
You may also call us or contact us via the messenger below.
Europe: 2-6 days
Rest of World: 5-9 days
The above delivery dates are for guidance only.
If you need your garment urgently please email us prior to ordering online.
You may also call us or contact us via the messenger below.
If you wish to exchange or return a garment, please send us an email. Returns and exchange will be accepted within 14 days after the
product has been received. The product must be returned in original packaging and in original condition. For exchanges please email
us your order number and which product you would like to receive instead. We will give you instructions where to ship your product(s)
upon receipt of your email. The freight cost for returns shall be paid by the sender.
If you wish to purchase one of our garments directly from our website, please place an order following the instructions on the website.
You may pay by using VISA, Mastercard or Paypal. We will inform you immediately in the event that a garment is not available or sold out.
We will deliver the quickly (see below) using DHL, UPS or the Swiss Postal Servie as appropriate.
Shipment costs vary (depending on your location and selected shipment option).
Taxes and duties EU and Switzerland
Your order includes taxes and duties. All prices are in Swiss Francs or Euro depending on your currency selection.
Taxes and duties outside of the EU
Countries outside of the EU will be charged local taxes and duties.
We will deduct 19% VAT for products ordered from outside the EU.
You will be charged for the taxes and duties by our forwarder after importing your products into your country. All sales outside the EU are final. No return is possible.
Other
Swiss law and the jurisdiction of Zurich applies to any disputes.
Taxes and duties EU and Switzerland
Your order includes taxes and duties. All prices are in Swiss Francs or Euro depending on your currency selection.
Taxes and duties outside of the EU
Countries outside of the EU will be charged local taxes and duties.
We will deduct 19% VAT for products ordered from outside the EU.
You will be charged for the taxes and duties by our forwarder after importing your products into your country. All sales outside the EU are final. No return is possible.
Other
Swiss law and the jurisdiction of Zurich applies to any disputes.
We grant a product warranty of 24 months based on the day of purchase. The warranty includes defects in materials and
workmanship and it is at our discretion to repair or replace your product. The warranty does not cover damage caused by
accident, improper care, negligence, abnormal wear and tear, or the natural fading of colours and materials over extended
time and use. We may repair your product even if not covered by our warranty at a modest price. Feel free to contact us for
repair offers by email.